Privacy Policy – pk 365 com

1. Introduction

pk 365 com ("the Platform", "we", "us") is committed to protecting the privacy of every player who registers on pk365com.pro. This Privacy Policy describes in clear terms what personal data we collect, why we collect it, how we use it and how we keep it secure.

This policy applies to all services provided through pk365com.pro, including account registration, PKR deposits and withdrawals, sports betting on cricket and PSL matches, slots, live casino, fish games, VIP programme participation and any promotional activity. It also applies to your use of customer support services.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your agreement with pk 365 com.

If you have questions about anything in this policy, the contact details at the end of this page will get you through to our support team.

2. Data We Collect

pk 365 com collects personal information through several channels — when you register, when you use the platform and when you contact us for support. The categories of data we collect are as follows:

Registration and Identity Data

• Full legal name and date of birth
• Email address and contact number
• Residential address (for verification purposes)
• Username and encrypted password
• Copies of identity documents where verification is required (such as CNIC, passport or utility bill)

Payment and Transaction Data

• PKR deposit and withdrawal amounts and timestamps
• Payment method details (JazzCash account reference, Easypaisa number, bank account details or card details where applicable)
• Transaction history and account balance records

Platform Usage Data

• Games played, bet amounts, win and loss records
• Login times and session durations
• Device type, operating system and browser version
• IP address at the time of login or transaction
• Clicks, pages visited and navigation patterns on pk365com.pro

Support and Communication Data

• Content of messages sent to customer support
• Chat logs and email correspondence relating to your account
• Feedback and survey responses where voluntarily submitted

3. How We Use Your Data

Every piece of data collected by pk 365 com is used for a specific purpose. We do not process your data in ways that are inconsistent with the reasons it was collected. The main purposes are:

We process your data on the following legal bases: performance of a contract (to provide the gaming services you signed up for), legitimate interests (fraud prevention and platform security), consent (marketing communications) and legal obligation (identity verification and record-keeping requirements).

4. Payment Data and PKR Transactions

All financial transactions on pk 365 com are processed in Pakistani Rupees (PKR). Payment processing is handled through trusted third-party payment providers including JazzCash, Easypaisa, Raast, bank transfer services and card payment processors. When you make a deposit or request a withdrawal, your payment details are transmitted securely to the relevant provider.

pk 365 com does not store full card numbers or mobile wallet PINs on its own servers. Payment references and transaction IDs are retained for account management, dispute resolution and fraud prevention purposes. You should never share your JazzCash PIN, Easypaisa password or bank credentials with anyone — including pk 365 com staff, who will never ask for these.

Transaction records are retained for a period necessary to comply with financial record-keeping obligations and to handle any disputes that arise. Once that period has passed, payment data is securely deleted from our systems.

5. Sharing With Third Parties

pk 365 com does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared only in the specific circumstances outlined below, and only with parties that are contractually obligated to handle it securely and confidentially:

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive only the data necessary to complete your requested transaction.
• Identity verification providers: Where enhanced verification is required, identity documents may be processed by a secure third-party verification service.
• Game providers: Game software providers may receive anonymised session data to support game functionality. They do not receive your personal identity or payment information.
• Customer support tools: If we use a third-party customer support platform, your support correspondence may be processed through that system under strict data processing agreements.
• Legal and regulatory bodies: We may disclose data where required to do so by law, court order or to protect the rights and safety of our users and the platform.

All third-party service providers who handle your data on our behalf are required to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.

6. Cookies and Tracking Technologies

pk 365 com uses cookies and similar technologies to ensure the platform works correctly and to give you a smooth, personalised experience. A cookie is a small file placed on your device when you visit the site. Here is how we use them:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your language preferences and ensure secure access to your account. Without these cookies the platform cannot work properly.
• Analytics cookies: We use anonymised analytics data to understand which pages are most popular, how players navigate through the platform and where technical issues may be occurring. This helps us improve the experience for all Pakistani players.
• Preference cookies: These remember choices you have made on the platform, such as your preferred game categories or notification settings, so you do not have to set them again on each visit.

pk 365 com does not use third-party advertising cookies or allow external ad networks to track your browsing behaviour across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform normally.

7. Data Retention

pk 365 com retains your personal data only for as long as it is necessary for the purposes described in this policy. The specific retention periods we apply are:

• Active account data: Retained for the duration of your account plus a period following account closure to allow for dispute resolution and legal compliance.
• Transaction records: Financial records including PKR deposits and withdrawals are retained for a minimum period in line with standard financial record-keeping obligations.
• Identity verification documents: Retained for the period required to satisfy verification obligations and are securely deleted once no longer needed.
• Support correspondence: Retained for a reasonable period to allow follow-up on unresolved queries and to assist with any future disputes.
• Marketing preferences: Retained until you update or withdraw your consent.

When your data reaches the end of its applicable retention period it is securely deleted or anonymised so it can no longer be associated with you as an individual.

8. Security Measures

Protecting your personal and financial data is a top priority at pk 365 com. We implement multiple layers of technical and organisational security to safeguard the information we hold:

• All data in transit between your browser or app and our servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms — we cannot read your password, only verify it.
• Access to personal data within the pk 365 com organisation is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Our payment processing integrations with JazzCash, Easypaisa, Raast and card providers follow industry-standard security protocols.
• We conduct regular internal security reviews to identify and address potential vulnerabilities.
• Suspicious login activity, such as sign-ins from unusual locations, may trigger additional verification steps to protect your account.

9. Your Rights

As a player registered at pk 365 com, you have a number of rights relating to your personal data. We are committed to honouring these rights and responding to requests promptly:

• Right to access: You can request a copy of the personal data that pk 365 com holds about you at any time.
• Right to correction: If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. This right is subject to legal retention obligations — for example, financial records that we are required to keep for a set period cannot be deleted early.
• Right to restrict processing: In certain circumstances you can ask us to pause the processing of your data while a query or dispute is being resolved.
• Right to withdraw consent: Where we rely on your consent to process data — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal.
• Right to opt out of marketing: You can unsubscribe from promotional emails and notifications at any time through your account settings or by contacting support.

To exercise any of these rights, contact the pk 365 com support team using the details provided at the end of this policy. We will respond to all verified data requests within a reasonable timeframe.

10. Minors

pk 365 com is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on pk365com.pro, please contact our support team immediately. We will investigate and close any account found to belong to a minor, and will delete associated data as quickly as possible.

Age verification is part of our standard account opening process. Players who cannot provide satisfactory proof of age will not be permitted to deposit, play or withdraw until verification is complete.

For further information on our approach to under-age access prevention, visit the Responsible Gaming page.

11. Policy Updates

pk 365 com may update this Privacy Policy from time to time to reflect changes in how the platform operates, new payment methods we support, updates to applicable regulations or improvements to our data practices. When we make material changes we will notify you via a notice on the platform and update the "Last Updated" date shown at the top of this page.

We encourage you to review this policy periodically so you are always aware of how your data is being handled. Continued use of pk365com.pro after a policy update constitutes your acceptance of the revised policy. If you disagree with any changes, please contact support to discuss your account options.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how your personal information has been handled, please reach out to the pk 365 com support team. We are available 24 hours a day, 7 days a week.

You can contact us via live chat directly on the platform, or write to us at:

For questions about our Terms and Conditions, responsible gaming tools or self-exclusion options, please visit the relevant pages linked in the footer. Our FAQ page also covers many common questions about account management and data.